Charter Senior Living

[name removed] was nice and helpful. Due to the pandemic it made it difficult to see our loved one. The did a good job, and I would recommend this community to others. The communication was good with the staff.

We had issues with the pharmacy they had and it was a chore to get this resolved. I would not recommend this community to others.

We chose The Social at Cotswold because we liked when we did the virtual tour and we liked what they had to offer. Also the sales person was really good. My dads room is pretty big, it is a nice size for one person he is in a private one bedroom. We recently have had a lot of issues with the business office, I think they need to improve on their communication.

I've had to get private care givers for my loved one. I am not pleased with this community. I am thinking I might be taking my loved one out of the community due to me having to pay for private care at this community. I wish they would have told me about the symptoms of the memory care that my loved has. I am only able to see my loved one for 30 minutes every 5 days.

The staff was very good at this community, the rooms were pleasant and well kept. Some activities they had were bingo, board games and entertainment groups come in to sing, and would have a happy hour, either once a week or once a month. They had different meal shifts for the residents to eat at, but if you were on the third and last shift there wouldn't be any specialty food left.

It is a nice facility. The staff is helpful. You need to stay in constant contact with the administration. It is hard to get information in a timely manner. Room sizes are nice.Mostly private rooms, very clean. Staff is very attentive. They have started Facetiming with the families. Management just changed.

Not bad! Good second choice option.

Move in day from Gilchrist Hospice was very disorganized. My cousin arrived late, not her fault, but it seemed the staff was just rushing through her intake. No one thought to offer her something to eat as she missed lunch. No one seemed to be concerned about how [name removed] was handling all of these confusion. The whole first week was a series of miss steps and miscommunications. It was good that I was able to be there most days to be her advocate. Communication has improved and everyone is feeling better about [name removed]'s placement. [Name removed] likes her care givers!

Overall well maintained nice environment, friendly staff, great food, highly recommend for regular senior living but would NOT recommend the dementia units. They do not have enough properly trained staff to manage the needs of dementia residents. The house doctor does not prescribe medications as needed, instead residents are constantly bounced back and forth to the ER for UTI's and to psych hospitals for anxiety. They have fun activities for regular seniors but the dementia patients miss out because they need someone to guide them to join the activity. I would give this facility 4.5 stars for senior living, but only 2 stars for dementia care.

Brookdale has been good for my mom in many ways; however, there is a severe lack of staff for the residents. Residents sometimes have to wait 30 minutes or more for someone to answer a call from the pendant. My mom has had to wait for that time and longer. If my mom had been having a serious medical condition, she may not have survived the wait. They need more staff as far as caregivers are concerned. The staff that they have is great!!! Also, they often have problems with the elevator in the main lobby. It is too often unusable.

Nice complex and it looks to be a very vibrant community to live in. My next step is comparing notes of the places I've seen and determine the best fit for our situation. Wonderful staff and information packet...Thanks for the tour!

Nice place and staff, but the apartment was small for my mom since she is coming from a one level ranch home (approx 1600 with a basement), even with the studio/1 bedroom combination. Not our first choice. Loved the activity options and community areas.

I toured here, and loved the community as a whole. The people were wonderful, and the assisted living portion was nice. However, The memory care unit, where my loved one would be had we moved there, was depressing to me. It seemed dark and very institutional. Brookdale was also a little farther away than I was hoping to travel.

Brookdale Dedham had a lot of the amenities we were looking for but the community was not as well kept as other communities we had toured. It was shabby and needed some updating and repairs. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community for our current needs.

Bartlett Reserve was a nice community but the price range was way about what my sister-in-law could afford. The community is clean and the staff was able to answer our question. There was also the fact that they did not have any availability,

Brookdale was very clean and the services they provide seemed adequate. I did not get that at home feeling. The tour guide did not seem prepared. It was a very nice facility but just did not feel like the right fit for my mother.

This seems to be a fairly nice facility. It is clean and the staff and residents are very friendly. Our main concern is that this facility has more of a nursing home feel than my loved one would have liked, but we had an overall good experience with this Brookdale location!

This is nice a community, and our tour of it went pretty well. The staff was kind, and courteous. Everyone was friendly too my family, and myself. From what I saw the community appeared well maintained. It was pretty nice experience, but it was not the one for my aunt, and her needs.

I had a pretty good tour of this community. The community appeared to be neat, and clean. The staff was friendly to my family, and myself. The experience was a good one, but this wasn't the place for my father, and his needs.

Hard to get over the strong, acrid smell of urine in the hallway. Room is nice and does not smell. People are nice. Good value.