Charter Senior Living

Very pleased with the care my mother is receiving at Landings. It was a very difficult making the decision to move my mother into assisted living. The staff were more then willing to accommodate my moms specific needs and requests.

This is the best community and best care of the residents. The staff was phenomenal. The staff's willingness to make things happen to satisfy the wishes of myself and my wife was outstanding. The communication was exception during the stay here.

We chose The Cottages because of the convenient location. It is 5 smaller building instead of just one large facility, so sometimes your family members do not have any interaction with the other residents. They have been excellent with communication with everything that has been going on. They have had a new chef and he is not as good as the last one that they had. Overall I would recommend to others looking.

Liked it very much. The one-bedroom unit is large enough to hold almost everything in my mother's two-bedroom apartment. Love the movie theater and the on-site physical therapy! They also have a full-time nurse, an anytime menu, bus trips, activities, and much interaction with the residents.

I don't live in town, so I am not able to be there. I've been able to speak to the staff over the phone, and observe to the conversation of the staff with my loved one. The community has been really good at accommodations, to have some extra decorations to make her feel comfortable and orienting her. The community made it feel like my loved one's house. They are good at redirecting and giving medications to my loved one. The food is excellent, and is good enough that visitors want to eat there. The chef worked in a restaurant in the past. The staff are engaged with the residents in the memory care unit, and are thoughtful. I feel it is a good value. It is sometimes hard to get a hold of the staff since I am out of town. They are good at follow up and getting my loved one to their doctor appointments. They have an onsite physician. They've also done a great job at managing medications for my loved one.

We love everything about Bowling Green, they offer great services.

The virtual tour scheduled for [date removed] had to be scheduled to an in-person visit on [date removed]. A very good visit. [name removed] was warm and welcoming and provided lots of useful information about the facilities, services, and activities available at Heartfields. We were able to see several different room layouts and some of the common areas. The layout of the building is nice and seems conducive to residents interacting regularly. The location of Heartfields is nice, surrounded by trees and near I-95 and downtown Fredericksburg and Central Park shopping. This looks like an ideal place for my Dad.

We chose the facility because they were willing to work with me on the rent every month until his VA benefits kicked in and even adjusted their rate. It also provided everything that he needed.They were very communicative with his care and what he needed, so I do believe he was getting great care here. I was able to text them whenever with questions and I was always able to get a hold of somebody, even the director. Even after his passing they still reach out to check in on me. I am really happy that we chose Charter Senior Living and I would highly recommend them.

My parents recently moved to The Cottages and we are beyond grateful for everyone from the Marketing Director [name removed], the Health and Wellness Nurse [name removed], [name removed] from Maintenance, med techs, in addition to every caregiver. They have embraced my parents and have gone above and beyond to ease them in this transition to assisted living, reassuring my family every step of the way! We are thankful for The Cottages!

[name removed] is an angel. She made it so easy to place my dad there. Her kindness and caring sold me on the Cottage. So far my dad is happy there being there only a week. I am very comfortable with my dad being there since I can’t visit due to covid. [name removed] set up his room and an aide ,[name removed], has formed a special bond with my dad. It is heartwarming to know this. The staff is always available to help. So so far so good. No complaints just praise for making my dad part of their family.

[name removed] gave an excellent review. Pricing is very competitive. The grounds look great.

Staff at the landings are phenomenal. Always making sure you needs are met and you are taken care of. Very courteous to guests and visitors. They oversee the health and wellness of all the residents, especially during this pandemic. With physician and staff coming into the building allows for care on many levels. Highly recommended this place

It is a wonderful community. I think your loved one would be well taken care of here. The staff were okay about calling back with answers to my questions or concerns.

When our loved one is able to go into the dining room she is very happy with the meals, and the activities are great. The community sends emails updating the families regarding covid and they post calendars on the back of the residents doors showing the activities.

The staff members in the kitchen are not that friendly, and sometimes they can be dismissive. The food is a C at best. The rooms they provide the residents are lovely, they would be a five out of five.

Great tour. Nice facility. Not sure about space/size needed for two people.

Compared to our loved ones previous community, Morningside was very clean and the staff members were very attentive. We thought they did very well and our loved one loved them. We think it was a reasonable value compared to the other places. Overall we thought they did an excellent job when it came to the care our loved one received.

Amazing community. Great staff, fair prices.

Very nice 2 bedroom apartment with lots of space. Very big dining room and common areas. I really liked the diversity I saw in the residents.

Very lovely community with a warm staff.