Charter Senior Living

wasn't a right fit for dad. very old people and very little activity. the place was very nice though

Liked the smaller # of resdents in the memory-care wing. Felt it would be a better fit for my mom. Did not like the fact that they if we signed papers that day, they would make us pro-rate the last few days of Dec and then start payng in full in Jan even though we are not ready to move her in. Did not feel they showed willingness to work with us on timing. It was all bottom-line driven for them. No issue with the facility. Staff fully enaged with residents in memory-care wing. High down payment but monthly price was good.

Nice grounds and location. A truly assistant living community with memory care options. Nice place if I had to place a single parent. Didn't care for rooms which were studio style only; looks like private hospital rooms.

Liked the size which made it a little more intimate....did not like the apartments as well. Would like to have a 1 bedroom deluxe, but was told there is a waiting list and these apartments rarely come available.

same as Sterling House... spoke with Director (who is wonderful!), and she and the admin director are going to eval... going to see if there's something they can do to get him into the Asst'd Living section and on WL for Memory Care unit... PLEASE let this happen... thoroughly enjoyed the tour, someplace that actually UNDERSTANDS dementia and the various stages of dementia, and the facilities - clean, bright, 'happy,' and, most of all, a good, Peaceful feeling!

$2,900 + $400. Waver fees, smaller very nice court yard, weekly mass.

Lots of people close to dining room; sitting and socializing. A little depressing here, but beautifully located; probably my last choice at this time.

This was a nice place and the director was very helpful.

Honestly, we as distant family only hear from our resident via telephone and what other family that can and do visit frequently, tell us. It seems that there is several issues that have arisen and have been reported First, snack items, and soft drinks being stolen from our residents closet. Secondly, some issues with a few staff, unfriendly with a less than chipper demeanor Thirdly, laundry going days and days upon days without being washed .when questioned about this staff remarked they were out of laundry detergent!!!! Really??? Could someone, anyone, go to freaking Kroger or Walmart and buy some detergent? Not happy about these issues. There are others but we are disappointed in the actual overall performance of this place after such a stellar walk thru and talk with The guys there. Some family members are already looking into finding another place for her.

I would recommend that you make sure that your loved one is placed in the right program. If your loved one has memory care issues, I would recommend they go into the memory care unit. The memory care unit is more expensive. The food served had generous portions, along with cookies.

The first impressions were great; looks clean, no smell, and told about activities. My mom was in the memory care so the doors were locked all the time. You need someone to let you in and out. There were times when I was visiting there where I couldn't find anyone around to let me out. I was also felt nickel and dimed over things. I didn't want some services but were forced to pay for them. We were encouraged to let them take care of the medication but a few times when I was there they, we were giving the wrong medication. I know it is hard to manage all of the different residents but there was a resident that constantly went into rooms taking things. The good news is the staff knew where to retrieve the stuff. Eventually we needed to lock the door when not in the room. The big disappointment is mom fell and no one was able to say what had happened. She ended up with a broken hip and they felt the risk was too much to take her back even though they provide care for people in wheel chairs. It was difficult to communicate with them during this time. Emails were not returned and their charges were automatically deducted from mom's account. After 2 months we were able to leave and have found a new place for her. She can now walk with a walker when she has too. We wish the communication was better with the front office and that they payment reduction plan when you are paying for an empty room (2 month after they refuse to take her back). At one point a relative came to visit and the caregiver unlocked the door and discovered mom was not there and didn't know why. This was a couple weeks after she had left. Maybe the communication with the staff could be better too.

The facility is neat and clean. Most staff is friendly and helpful. Dining staff is less caring. Food is just ok. Limited choices and staff is not accommodating to help residents with choices. If the resident doesn’t eat, no one checks as to why. Aides on the floor were very nice and made sure the rooms are clean. There are activities that most seem to enjoy. Music seems to be very popular. There is a hair salon in the building. Would have like more communication from the staff about the resident’ health and well being. Never saw a health plan as in other facilities.

The activities here seemed geared more towards women. Dad did not like the food. This is an older community, however they do try and keep it clean. This community was all that was available at the time we needed one. The staff are the strength of this community. They are all really nice and seem to care about the residents. They have all been there for many years and are from the area. They did work with us, unfortunately this community was not the right fit for dad.

Nursing Med Staff and CNA's do not put in place procedures to adequately provide consistent care. Following through on In-House Doctors orders for new medications or tests is constantly overlooked. Nursing aide assistance is inadequate which includes coming within a reasonable amount of time when a residents pushes their help call button. (I was told within 15 minutes sometimes we have waited for an hour).Giving my mom her twice a week showers is a hit or miss. I'm not notified if my Mom's medications run out and if I am its after they have run out (I discover for myself she's not getting them) I visit my Mom almost everyday so I have first hand knowledge of the inconsistent care my Mom has received. It all depends on what nurses and CNA's are on the floor because some do their jobs professionally others don't. Directors have been informed of these shortcoming but nothing improves. The Dining Room Food preparation and selection needs improvement. I feel as if I have to visit my Mom everyday just to make sure she is properly cared for as I was promised she would be. Our family now takes her home each Friday,Saturday & Sunday just so we can make sure she's not [Removed].For those residents that don't have loved ones visiting I'm concerned about who is their advocate. My Mom has been a resident for over 3 months. Also we are still waiting on the wheel chair that was ordered the 3rd week of January.

This is a decent community, but there are improvements that needs to be made. For the most part they do a good job with the cleaning. The staff is good, but I do feel they are over worked and under paid. I think the management is more concerned about making a profit, rather than the care of the residents. There are activities offered for the residents. The food is decent. Overall it has been a decent experience.

The facility is laid out wonderfully for people with dementia. There are several very devoted caregivers and nursing team. Other than that, we have been disappointed at the rate of turnover in the staff and the crisis management style. The building is old and in need, although well maintained. The company that bought the facility is just concerned with making money. That is apparent after being there for a little while. There are other facilities that cost less and have more consistency.

The food is terrible! You get better in a hospital. Straight out of the can or package. This place costs a fortune. They should be receiving well prepared, nutritious food. Not many activities. This facility also lacks an exercise room.

This number is based on strictly the administration and the process for admittance. I know they have changed supervisors , so maybe it is better now. We are glad we chose not to put our mother there.

From the time that we placed our loved one in this facility to the day that he passed away. The administrative staff tried consistently to up charges unnecessarily, or to tell us that they needed to kick our loved one out. The nursing staff is the one redeeming quality about this place. The nurses really cared about my loved one and gave him the best care possible. They even worked with us to try to help with some rehab in house to cut down on costs. Prices for rent and care were increased. With no knowledge upfront, no warning, no nothing. The facility always had an odor to it. But that is to be expected with an assisted living facility. However, we were informed by nursing staff. Not administrative staff that the facility had an issue with bed bugs, while our loved one was housed there instead of letting the families know. And being transparent, the administrative staff kept this a secret advised the nursing staff not to tell family members and proceeded to throw away items from our loved one's room without our permission. The administrative staff was incredibly rude. We had already found a different facility to place my loved one in the day before he passed away. We were going to leave charter in the dust. And try never to think about them again.

The facility was clean but admin did not follow through with care for my father. We paid an extra fee because my father required two person transfer, but there were several times we witnessed very young small aides moving my Dad alone. It took several days for maintenance to hang my Dad's flat screen tv in his room that they told us would take one day. TV was the only entertainment my Dad enjoyed. My Das passed after being there 13 days. It cost over $[removed] to move him in. We received $[removed] refund. We were billed for two months of medication from the pharmacy they partner with. My Dad was there 13 days. We never received a sympathy call or card from Charter Oaks.